Field Note
Nobody Asked Housekeeping
What happens when hotel operations enters the design conversation too late.
Field Notes
Observations from thirty years inside independent luxury hospitality.
Writing on hospitality, design, restaurants, and the art of creating places people return to. New issue published weekly on Substack - read here or subscribe there.
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Field Note
The Day I Was Hired for Everything That Got Me Fired
The interview that shaped my career—and eventually, Precursor Hospitality.
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Field Note
The Distance Between a Hotel and a Neighborhood
The Conversation That Changed My Career
Field Note
The Future of Hospitality Isn’t Artificial Intelligence.
It’s authentic human connection, supported quietly by great technology.
Field Note
Personalization Isn't Luxury. It's Attention.
The most memorable guest experiences rarely come from automation—they come from observation.
Field Note
The First Five Minutes Matter More Than The Next Five Days
The arrival experience doesn't start the stay. It defines it.
Field Note
Guests Don't Remember the Marble
Field Notes: Great design gets guests in the door. Great hospitality brings them back.
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